Last Updated: [Insert Date]
Moetro Pacifics (“we,” “us,” “our,” or “Moetro Pacifics”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.moetropacifics.com] (the “Site”) or use our shipping, logistics, and customs brokerage services (collectively, the “Services”).
By using our Site or Services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site or use our Services.
1. Information We Collect
We collect several types of information from and about users of our Site and Services:
A. Personal Information You Provide to Us:
- Contact and Identity Data: Name, company name, email address, phone number, physical address.
- Shipping and Customs Data: Shipment details (contents, value, weight, dimensions), recipient/sender information, government-issued identification numbers (e.g., for customs purposes like Tax ID, Social Security Number*), and commercial invoice data.
- Financial and Payment Data: Billing address, credit/debit card numbers, and other payment information. Note: We use secure, PCI-compliant third-party payment processors and do not store full credit card details on our servers.
- Communication Data: Records of your correspondence with us, including customer support requests and queries.
B. Information Collected Automatically:
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Usage Data: Information about how you use our Site, including the full clickstream URL clickstream to, through and from our Site, pages you viewed, and page response times.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To create and manage your account, process your shipments, provide customs brokerage services, calculate duties and taxes, and communicate with you about your shipments.
- To Process Transactions: To process your payments and invoices.
- To Communicate with You: To respond to your inquiries, send you service-related updates (e.g., tracking notifications, customs status), and provide customer support.
- To Improve Our Site and Services: To analyze usage trends, understand how our Site is used, and develop new products, services, and features.
- For Marketing (with your consent): To send you information about promotions, new services, and company news. You can opt-out of receiving marketing communications at any time.
- For Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., customs and tax laws), and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
3. Legal Basis for Processing (For EEA/UK Users)
If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your personal information is:
- Performance of a Contract: To fulfill our obligations under the shipping and service contract with you.
- Legal Obligation: To comply with legal requirements, particularly in customs and trade.
- Legitimate Interests: For our legitimate business interests, such as improving our Services and website security, provided your fundamental rights do not override those interests.
- Consent: Where we have obtained your clear, affirmative consent, such as for certain marketing communications.
4. How We Share Your Information
We may share your information with third parties only in the following circumstances:
- Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, and providing Services to you. This includes: carriers, customs authorities, payment processors, data analytics providers, and customer support platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- For Legal Reasons: We may disclose information where required by law, subpoena, or other legal process, or to protect the rights, property, and safety of Moetro Pacifics, our customers, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take all reasonable steps to ensure that such transfers are made securely and that your data is protected, including by using Standard Contractual Clauses approved by the European Commission or other suitable safeguards.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These include encryption, access controls, and secure network architectures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Policy, including to fulfill our contractual obligations, comply with legal and tax requirements (which may require holding data for several years), resolve disputes, and enforce our agreements.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions, including for direct marketing purposes.
- Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.
9. “Do Not Track” Signals
Our Site does not currently respond to “Do Not Track” (DNT) browser signals.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Moetro Pacifics
Attn: Data Protection Officer
Email: privacy@moetropacifics.com
Address: [Insert Company Headquarters Address]
Who we are
Suggested text: Our website address is: https://moetropacifics.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.